FRUSTRATION AT THE WORKPLACE AND EMPLOYEE ATTITUDE: A STUDY ON IT PROFESSIONALS

PSYCHOLOGY / MANAGEMENT

Information technology is the fastest growing industry today impacting all walks of life. With hordes of young and talented people joining it, the sector provides abundant opportunities for employees to fulfil their dreams. But the fast-paced growth in the industry and the demanding work culture does extract its own price. Frustration at work, being normal daily routine, could turn into a vicious spiral for both the employer and employee leading to low productivity, disengagement, burnout, aggressive behavior, and high attrition rate. This study investigates the relationship between frustration and employee attitude at the job in the IT industry. The study has looked at the interaction of the variables for both male and female employees. Further, since frustration finds an outlet in anger which may lead to aggression, the influence of the same on employee attitude was also examined. For this ex-post facto research, a convenience sample of 390 respondents through the stratified sampling technique was chosen in 2019 from various IT firms in Hyderabad and Nagpur. Respondents were chosen from the age group 25-35 years. The data for analysis was collected through 2 test /scale viz. 1) Frustration Test by Prof N.S. Chauhan and Dr. Govind Tiwari 2) Attitude Scale for Measuring Employee Attitude Towards Management by Dr. K D Kapoor and a personal information sheet. The statistical tool of Pearson Correlation was applied to ascertain the strength and direction of the relationship. The results of the study confirmed that frustration significantly and negatively predicted attitude towards management of the employees. The attitude towards management of female employees was found to be slightly more and negatively related to frustration compared to their male counterparts but the difference is negligible. Hence no significant difference was found in the attitude of the two sexes due to frustration at the workplace. The study also looked at the influence of aggression on the employee attitude and the same was found to be significant.

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