AN EMPIRICAL STUDY ON APPLICABILITY OF WAITING LINE MODEL IN SELECTED HOSPITALS

Management-Operations Research

The objective of the present study is to examine the applicability of waiting line model in various hospitals of southern Rajasthan. It also investigates the implementation level of waiting line model as innovation tool for patient satisfaction because this model helps to reduce waiting time and it turns it makes a good image of the hospital. Furthermore an attempt has been made to study that delay in services is the biggest issue in the healthcare industry and patients are not ready for wait to acquire the services, due to impatience or may be emergency case. The findings suggest that the implementation of waiting line model in health care or in hospital will give positive aspect of the patient as well as for hospital image. This study is intended to examine the applicability of waiting line model in various hospitals of southern Rajasthan. This part of Research describes about the composition of the process, tools, methodology adapted to carrying out the objectives of the study undertaken.

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