A STUDY ON KNOWLEDGE MANAGEMENT IMPLEMENTATION AND ITS BEST PRACTICES IN SOFTWARE ORGANISATION

Human Resource Management

International Conference on "Innovative Management Practices"

The globalization of business, the shift from production-based to a knowledge-based economy, the growth of information communications technology (ICT), the strive to become learning organizations and the emergence of the needs for knowledge workers have made knowledge management practice a must today across all types and levels of firms (Chong, 2005). However, because the concept is so new, there exist different views among practitioners and even researchers on how a knowledge management program can be designed and implemented in organizations. This paper is a discussion of the evolution and development of a Knowledge Management system and its best practices at a major project based software organisation that delivers custom IT enabled business solutions to customers across the globe, which will refer to as ABC, Inc. These critical factors will provide a greater understanding to the researchers and practitioners of the enablers of a successful knowledge management program.

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