A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town
Abstract & Details
Research Area
Marketing
Keywords
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Abstract
Broadband is defined as a fast connection to the internet that is always on. It allows the user to send e-mails, download images and music, watch videos, etc. This study analyze the factors that influence the customers to go for BSNL broadband, customers opinion on BSNL broadband and also study the problems faced by BSNL subscribers. The results show that the brand name and low charges are the main factors which influence the customers to subscribe BSNL broadband. But the company should improve the quality of service, the internet access speed, the download limit and also the broadband speed.
License
This work is licensed under a Creative Commons
Attribution-ShareAlike 4.0 International License.
Author Information
| # | Name | Institute / Affiliation |
|---|---|---|
| 1 | Dr. M. Vanishree | Chikkanna Govt. Arts College, Tiruppur |
| 2 | Keerthy.k | Sree Narayana Guru College, K.G.Chavadi, Coimbatore |
How to Cite
Use the following formats to cite this article in your research.
APA Style
M. Vanishree, Dr. & Keerthy.k (2016). A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town. International Journal of Advance Research and Innovative Ideas In Education, 1(3), 104-110.
MLA Style
M. Vanishree, Dr., and Keerthy.k. "A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town." International Journal of Advance Research and Innovative Ideas In Education, vol. 1, no. 3, 2016, pp. 104-110.
IEEE Style
Dr. M. Vanishree and Keerthy.k, "A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town," International Journal of Advance Research and Innovative Ideas In Education, vol. 1, no. 3, pp. 104-110, 2016.
Vancouver Style
M. Vanishree Dr., Keerthy.k. A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town. International Journal of Advance Research and Innovative Ideas In Education. 2016;1(3):104-110.
Harvard Style
M. Vanishree, Dr. & Keerthy.k (2016) 'A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town', International Journal of Advance Research and Innovative Ideas In Education, 1(3), pp. 104-110.
Chicago Style
M. Vanishree, Dr. and Keerthy.k. "A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town." International Journal of Advance Research and Innovative Ideas In Education 1, no. 3 (2016): 104-110.
Turabian Style
M. Vanishree, Dr. and Keerthy.k. "A study on customer satisfaction towards broadband facilities provided by BSNL with special reference to Palakkad town." International Journal of Advance Research and Innovative Ideas In Education 1, no. 3 (2016): 104-110.
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